PLEASE CALL WITH ANY CHANGES OR PROBLEMS IMMEDIATELY!
Our goal is make & keep our clients happy. The best compliment we can get is for you use our service again & your recommendation of our service to others. No shows, late cancellations & waiting cost all of us time and money. We are at your service but we must also serve our other clients with the same consideration and commitment that we give you. Remember communication is the key to problem avoidance. Call us immediately with any changes and allow us the opportunity to keep everyone happy!
CHANGE:
Should you need to change the time of the reservation ahead we will be happy to accommodate it. Please understand with a less than 2 hour notice this might be difficult. If you want to move the time back: there is no charge for a 2 hour advance notice, if we receive less than a 2 hour notice the vehicle will arrive at the originally appointed time and after waiting for 5 minutes each additional minute will be $1.00.
CANCELLATION:
Sedan:
There is no charge if cancellation of the service is made 2 hours in advance. When less than a 2 hour notice, a cancellation fee of $55 will be assessed.
SUV, Jaguar, Navigator:
SUV, Jaguar, Navigator: There is no charge if cancellation of the service is made 24 hours in advance. When less than a 24 hour notice, a cancellation charge of $70 will be assessed.
Limousine:
There is no charge if cancellation of airport service is made 48 hours in advance. When less than a 48 hour notice, a cancellation charge of $125 will be assessed. For hourly service cancellations please check the terms of your contract.
NO SHOW:
It is considered a no show if you are not at the pick-up address at the time of the appointment(exception is airport arrivals). We will attempt to contact you via the phone. If we are unable to contact you the vehicle will wait 15 minutes after the scheduled appointment time at which time the vehicle will leave & it will be considered a "No Show". Airport arrival appointments start at the time of the flight's arrival. We will wait 30 minutes after the flights actual arrival time, If you have not make contact with the driver or call our office, it will be considered a "No Show" No show rates are the same as the cancellation rates noted above.
